Support

Found a bug, stuck on a level, or have an idea? Write to us — we usually reply the same day.

support@oungame.com

When reporting a bug, the level number, your device and a screenshot if you have one help a great deal.

FREQUENTLY ASKED

I'm out of lives. How long do I wait?

Lives refill all at once after 20 minutes. The remaining time is shown on the main menu and when you try to enter a level. If you'd rather not wait, you can watch an ad for one life.

The ad won't open and I don't get the reward.

Ad inventory sometimes runs out momentarily; the game then says the ad isn't ready and gives no reward. Try again in a few seconds. With no internet connection, ads cannot load at all.

My progress disappeared.

Progress is kept in your device's own storage, so deleting the app or switching devices removes it. Cloud save isn't available yet — we're working on it.

The numbers vanish. Is that a bug?

No, that's the game. A basket's target shows for a while and then hides — remembering it is the point. When you're stuck, the x-ray power makes the counts readable again.